GDPR Privacy Notice

GDPR Privacy Notice


MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on

Repeat Prescriptions

Your prescription will be issued together with a slip showing your medication. Please check that this record is correct.pre

When requesting a repeat prescription please bring or post this record to the surgery and indicate the items you need.

We now have a brand new repeat prescription box in the foyer area of both surgeries.

Please post your repeat prescriptions in this box of if you do not wish to enter the buildings due to the current pandemic, you may still use the letter box outside the front entrance or hand into your nominated pharmacy.



You can also request a repeat prescription using our online ordering service via the link at the top of this page. Unless already registered for this service, please contact either reception to request details of how to do this.

Register for the Electronic Prescription Service (EPS):

In line with NHS directions, we now prefer to supply electronic prescriptions that can be transmitted directly to your chosen pharmacy, once it has been digitally signed by a GP.

It will take up to 7 working days to process your repeat prescription, electronically send your prescription to your nominated pharmacy and for your pharmacy to make the prescription up for you for collection.

Please give them time

All electronic prescriptions are able to be tracked with a unique code.

If you haven't already done so, please let us know your nominated pharmacy - it can be local or, for example, near to where you may work.



If you would like your prescription posted to you please send us an S.A.E. (STAMPED ADDRESS ENVELOPE)

Some of the local pharmacists have made arrangements to collect prescriptions from the surgery. Details of this service can be obtained from the receptionist.


Any patient who usually collects there paper FP10 prescriptions from us, will temporarily not be able to do this, due to the current pandemic.

Instead, we will be passing these prescriptions on to the closest pharmacy to the surgery or to the alternate pharmacy the patient requests.

(Yapton surgery- Yapton Pharmacy and Middleton Surgery- Lloyds Pharmacy) 

Please do not order more than you need. For most medicines, the Practice policy is to issue 28 days' of medication at a time. This reduces medicine wastage.


Medication Reviews

Please read the side of your prescription - a reminder for a medication review will sometimes be printed on your repeat prescription section. Your medication will not be renewed until you have had an appointment with your doctor.

Please remember to make the appointment before your medication runs out.


Medication Changes

If you have recently had your medication changed by the hospital, your records may not be updated immediately as a discharge letter (containing details of medication changes) can take several days to arrive at the surgery. 

Please contact reception to confirm any new medication that has been added at the time of your discharge - as well as the old medicine that you are no longer taking (so we can remove it where appropriate).


updated 17/06/2020

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