Practice Policies and Procedures

We have organised our policies and procedures using the CQC Essential Standards of Quality and Safety Framework Not all the outcomes are relevant to General Practice but those that are and particularly those that are relevant to clinical governance are included below. This list is not exhaustive but reflects some of the processes that may be  of interest to our patients

Regulation 4: Requirements where the service provider is an individual or partnership

Regulation 5: Fit and proper persons: directors

Regulation 6: Requirement where the service provider is a body other than a partnership

Regulation 7: Requirements relating to registered managers

Regulation 8: General

Calling an Ambulance Protocol   

Regulation 9: Person-centred care

Following up OOH Contacts Referral to Hospital Process   

Referral to Hospital Handout for Patients

Reducing risk of late diagnosis and treatment

Laboratory results   

Telephone Consultations

Regulation 10: Dignity and respect                                                                                                                                            

Chaperone Policy 

Regulation 11: Need for consent                   

Confidentiality and Third Party Consent   

Confidentiality and Data Protection Act   

Patient Consent Form   

Patient Consent Letter                                                                                                  

Regulation 12: Safe care and treatment

This regulation is one of the fundamental standards

Regulation 13: Safeguarding service users from abuse and improper treatment

Child safeguarding Policy 

Safeguarding Adults Guidance

Regulation 14: Meeting nutritional and hydration needs

Regulation 15: Premises and equipment

Regulation 16: Receiving and acting on complaints                                                                                                                       

Complaint Policy     

NHS Complaints Policy

Regulation 17: Good governance                                                                                                                                               

Using Confidential Information

Practice Information Governance Policy 

Recording Patient Contacts 

Patient Record and Information

Regulation 18: Staffing

Regulation 19: Fit and proper persons employed

Regulation 20: Duty of candour

Regulation 20A: Requirement as to display of performance assessments

Care Quality Commission (Registration) Regulations 2009

Regulation 12: Statement of purpose

Regulation 13: Financial position

Regulation 14: Notice of absence

Regulation 15: Notice of changes

Regulation 16: Notification of death of service user

Regulation 17: Notification of death or unauthorised absence of a service user who is detained or liable to be detained under the Mental Health Act 1983

Regulation 18: Notification of other incidents

Reporting Incidents   

Avisford SERF Reporting Proforma 

Risk management Policy        

Significance of risk matrix 

Regulation 19: Fees

Regulation 20: Requirements relating to termination of pregnancies

Regulation 22A: Form of notifications to the Commission

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