GDPR Privacy Notice

GDPR Privacy Notice


MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on

When We Are Closed

Here is some advice to guide you on how to deal with health problems arising when the surgery is closed.

At any time of the day, assessment at the Accident and Emergency (A&E) Department is usually required for most accidents and injuries.

Severe chest pain, strokes, loss of consciousness (coma), breathing difficulties, fits and haemorrhage (bleeding) usually requires immediate attention and ultimately hospital treatment.

We would therefore suggest that you ring 999 immediately. Please do not use A&E for non-urgent or less serious conditions.


For cuts, sprains, itches & strains, use an NHS Walk-In Centre, NHS Urgent Care Centre or Minor Injuries Unit at Bognor Regis War Memorial Hospital.

For vomiting, ear ache, tummy pain or back-ache – or complaints that don’t get better within 24 hours – ring the Out of Hours Service 111 or ring your surgery and your call will be diverted.

  • For diarrhoea, runny nose, a painful cough or a headache, please see your local pharmacist.E

  • If you are hung over, suffering from general day-to-day wear & tear, please choose self care.

  • If you are unwell but are not sure what to do, please call 111.

     …and then please only go to A&E at St Richard’s in an emergency.



  • For Dental emergencies, you should contact you own dentist or 111

  • Another alternative, is calling Jubilee Dental Centre at St. Richards Hospital on 01243 793697- who deal with emergency dental and are also able to prescribe.D



  • A telephone triage service is provided by Western Sussex Hospitals. A small group of experienced midwives with a wealth of knowledge in all aspects of maternity care can provide antenatal and postnatal advice.

  • If you are pregnant, your designated midwife can be contacted for advice via the Labour Ward - please call 01903 285269 if you have a question for the midwife.

  • The team is available 7 days a week between 7.30am – 8.30pm.

  • When calling outside these times, you will hear options regarding which hospital you are booked into. When you select the appropriate option, your call will then be transferred to the relevant Labour Ward for you to speak to a midwife.

  • Although the area/STD code for this telephone triage service is 01903, the service covers Worthing Hospital and St Richard’s Hospital in Chichester.



  • If you require a GP out of hours, please ring 111

  • You will be offered advice, a consultation at the local base surgery (Bognor Hospital or St Richards Hospital), or a home visit if this is deemed to be necessary.

  • Emergency surgeries are run at Bognor Hospital on Saturdays and Sundays and at St Richard's Hospital in the evenings and at weekends.

  • You will be strongly encouraged to attend the out-of-hours base if at all

  • If the doctor deems a home visit necessary, they will attend in a specially-equipped vehicle.

  • Particularly if you are expecting a visit at night, please look out for the vehicle and ensure your property is well lit.


Please try to avoid contacting the service unless the problem is urgent and genuinely cannot wait until the surgery is open. Non-urgent calls delay the duty doctor and distract them from giving care to those who really need it.


UPDATED 29/04/2020

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