Covid-19 Update

Due to current concerns with regards to Coronavirus (Covid-19), with effect from Monday 16th March 2020, we will be operating on a telephone triage only system.

All pre-bookable appointments have now been taken off the on-line system and we are unable to offer you a face-to-face appointment without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse, please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to telephone you in order to assess and prioritise your requirement.

Due to an anticipated high volume of calls, we may not be able to give you an accurate time for the call-back.

Attendance at blood clinics will be screened and only those who are well and not displaying signs of respiratory illness will be seen.

Please do not come to the Practice unless you have first been contacted by a GP and asked to attend; otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for a parent, carer or advocate to attend.

The information below has been temporarily suspended due to the Covid-19 Pandemic. We regret any inconvenience caused by this. This has been implemented for the safety of all our patients and staff during these unprecedented times.

Appointments System

GP appointments are normally 10 minutes in duration and are designed to deal with one problem only. If you need more time, please ask for a double appointment.

You can also book a limited amount of appointments online via the link at the top of this page but you need to register for this. Please ask at Reception (temporarily suspended due to Covid).

Surgery Times

 

Morning

Afternoon

Monday - Friday

08:30 - 12:00

14:30 - 18.00 or 18.30

Telephone Appointments and Email

You can request a telephone appointment with your GP, either on the same day if you ring at 8.30am, or you can book in advance with a pre-bookable appointment. Up to 40% of problems presented to the GP can be effectively dealt with on the phone, provided the doctor has access to your medical records. Please use this facility if you don't need to see your doctor in surgery.

A number of Practice staff members will have access to your email - and will forward it for action as appropriate. Please only use this service for routine matters - and not for requesting appointments or repeat medication. Please contact the surgery if you wish to send anything via our email address.

To keep Surgeries Running Smoothly, Please:

  • Arrive on time. Arriving late disrupts the timetable and inconveniences other patients. You will be expected to reschedule your appointment time if this happens.
  • Let us know if you can't keep your appointment. If you no longer require your appointment, please inform the Practice in good time so that we can make the slot available to other sick patients.
  • Do not "squeeze" other people into your appointment. This is unreasonable and only serves to inconvenience others.
  • Do not save up several problems for one appointment. Please ask for a longer appointment when booking, if you have several problems to speak to the GP about. The Nurse or GP cannot deal comprehensively and safely with more than one problem in a single appointment. You will be asked to re-book an appointment if this happens.

Clinic Appointments Available

Clinics

  • High blood pressure
  • Heart disease, including heart failure
  • Asthma and COPD
  • HRT
  • Contraception
  • Diabetes

Treatment Room:

  • Dressings
  • Leg ulcers
  • Ear syringing
  • ECG
  • Some injections

Phlebotomist:

  • Taking blood
  • Urine tests
  • ECG
  • New
  • patient medicals

Travel Clinic:                 

  • Holiday jabs
  • Vaccinations

 

Women's Health:

  • Family planning
  • HRT
  • Cervical smears
  • Well woman checks

 

Home Visits

Home visits by a GP or our Paramedic Practitioner are reserved strictly for those patients who are genuinely housebound.

Both community nurses and doctors will visit you at home, but GPs may ask you to come to the surgery if a home visit cannot be justified.

Requests for home visits must be made by telephone, no later than 11am. The doctor will normally call between 11:00 and 15:00, after morning surgery.

Click here for more information about home visits.

Temporarily Suspended Due To Covid

 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Training Practice

The Practice has been reviewed and gained accreditation as an organisation that meets the standards to train younger doctors embarking on a career in general medical practice.

From time to time doctors may wish to make a video recording of their consultations.

This will be used to help doctors how to assess and improve their consultation skills and their ability to talk to patients.

You can find out more by visiting the KSS Deanery.