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GDPR PRIVACY NOTICE - AVISFORD MEDICAL GROUP

CORONA VIRUS - COVID-19 UPDATE

MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see https://www.gov.uk/government/publications/coronavirus-action-plan

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at 111.nhs.uk. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

Self referral pathways -

Pregnancy

If you have recently found out that you are pregnant, you will need to send a referral to register yourself pregnant and request a midwife.bump

Please click this link to do this: www.westernsussexhospitals.nhs.uk/services/maternity 

Are you pregnant and wish to book a routine appointment to see the Midwife?

Detailed information with online self-referral form can be filled here.

https://pregnancybooking.wsht.nhs.uk/

In most cases, an appointment to see a GP is only necessary if there is an unexpected complication or wish to discuss your pregnancy. 

Western Sussex Hospital Trust runs a practical, informative, entertaining and free parent education programme. Classes are held throughout our area so you can find sessions close to where you live. You will need to book a place via online form for the class you wish to attend. Please see link bellow with instructions. 

https://parentcraft.wsht.nhs.uk/

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Are you feeling Stressed, Anxious or Depressed? 

Psychological therapies can help in mild to moderate anxiety and depression. These can be accessed directly via self-referral. Please see link fora further information. 

https://www.sussexcommunity.nhs.uk/downloads/services/time_to_talk/timetotalk-bognor-chichester.pdf

Please make an appointment to see a GP if you feel that talking therapies are not appropriate for you or if there is a more urgent need to seek help. 

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Mental Health 

Do you suffer from Mental Health problems and need extra support? Pathfinder West Sussex is an alliance of organisations working together to enable people with mental health support needs, and their carers, to improve their mental health and wellbeing. They provide single point of access to a range of services to support people with their mental health and wellbeing.

You can find your local support organisation by visiting their website - please see link below. 

https://www.pathfinderwestsussex.org.uk/services

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Alternatively, we also have a qualified mental health practitioner, who runs a clinic weekly from both surgeries, to help people suffering with mental health conditions. You are able to book into these 45 minutes appointments without a referral from the GP.

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Dementia 

Do you have a loved one who has been diagnosed with Dementia and is in need of extra support. This can be accessed directly via Dementia Support Hub at Tangmere. 

Dementia Support is an exciting local charity working in partnership with voluntary and charitable organisations, the NHS, West Sussex County Council and other statutory organisations, to create a unique community hub for dementia. Designed to truly enhance the wellbeing and quality of life for local people living with dementia, their family and carers. 

To find out more about our Dementia Services at Sage House visitd

https://www.dementia-support.org.uk/sagehouse/

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Sexual Health Clinic

If you are worried about Sexually Transmitted Infections and would like to access sexual health check-up, you can attend any of the sexual health clinics across West Sussex. This is by self-referral and is confidential. Please see link for details of local clinics.

https://www.sexualhealthwestsussex.nhs.uk/clinics/

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Drug and Alcohol Support Servicese

There are various options available to support persons with drug and alcohol dependence. These can be accessed via West Sussex Wellbeing. Please see link below for self-referral information. 

https://www.westsussexwellbeing.org.uk/topics/alcohol/support-available

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Bereavement support 

CRUSE offer support, advice and information to children, young people and adults when someone dies.

They work to enhance society’s care of bereaved people. Please see link to access contact information in West Sussex

https://www.cruse.org.uk/get-help/local-services/south/west-sussex/contact-us

UPDATED 29/04/2020

 
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