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CORONA VIRUS - COVID-19 UPDATE

MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see https://www.gov.uk/government/publications/coronavirus-action-plan

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at 111.nhs.uk. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

Do It Online

Accessible Information Standard

All organisations providing NHS or publicly funded adult social care are legally required to fully implement and conform to the NHS England Accessible Information Standard.

This means Practices must ensure that patients who have a disability, impairment or sensory loss are able to receive information in a format that they can access and understand.

More information on the NHS England Accessible Information Standard can be found by clicking the link below:-

NHS ENGLAND ACCESSIBLE INFORMATION STANDARDS

As part of our commitment to providing patients with accessible information, the following leaflets are available to download in an Easy Read Format.

(please see link at the bottom of the page for details)

Due to current concerns with regards to Coronavirus (Covid-19), with effect from Monday 16th March 2020, we will be operating a telephone triage only system.

All pre-bookable appointments have now been taken off the on-line system and we will be unable to offer face-to-face appointments without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician to telephone you in order to determine the nature and the urgency of your requirement.

Due to the anticipated high volume of calls, we may not be able to give you an accurate time for the call-back.  

We acknowledge that some patients will need to attend for a regular blood test but all those who need to use this service should only do so if they are fit and well - and not displaying any possible Covid-19 symptoms.

Only urgent blood tests, requested by hospitals, INR or Heart blood tests will be booked. Routine blood tests have been postponed for the time being.

Please do not come to the Practice unless you have been contacted by a GP and asked to attend. We regret that any patients who have not been invited to attend will not be able to be seen.

Please attend on your own - unless there is a specific need for a parent, guardian, carer or advocate to accompany you.

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By using the online service, you are able to order your repeat prescriptions and book routine appointments (booking of appointments temporarily suspended due to COVID-19).

If you have children, are married or care for someone, you can now have those in your care added to your on-line access such that you are able to request their repeat medication, etc.

UPDATE:

You are now also able to use the on-line service to access your FULL medical record. Please ask at Reception for this facility to be activated on your record.

 
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