Practice Policies.
We have organised our policies and procedures using the CQC Essential Standards of Quality and Safety Framework Not all the outcomes are relevant to General Practice but those that are and particularly those that are relevant to clinical governance are included below. This list is not exhaustive but reflects some of the processes that may be of interest to our patients
Regulation 4: Requirements where the service provider is an individual or partnership
Regulation 5: Fit and proper persons: directors
Regulation 6: Requirement where the service provider is a body other than a partnership
Regulation 7: Requirements relating to registered managers
Regulation 8: General
Calling an Ambulance Protocol
Regulation 9: Person-centred care
Following up OOH Contacts Referral to Hospital Process
Referral to Hospital Handout for Patients
Reducing risk of late diagnosis and treatment
Laboratory results
Telephone Consultations
Regulation 10: Dignity and respect
Chaperone Policy
Regulation 11: Need for consent
Confidentiality and Third Party Consent
Confidentiality and Data Protection Act
Patient Consent Form
Patient Consent Letter
Regulation 12: Safe care and treatment
This regulation is one of the fundamental standards
Regulation 13: Safeguarding service users from abuse and improper treatment
Child safeguarding Policy
Safeguarding Adults Guidance
Regulation 14: Meeting nutritional and hydration needs
Regulation 15: Premises and equipment
Regulation 16: Receiving and acting on complaints
Complaint Policy
NHS Complaints Policy
Regulation 17: Good governance
Using Confidential Information
Practice Information Governance Policy
Recording Patient Contacts
Patient Record and Information
Regulation 18: Staffing
Regulation 19: Fit and proper persons employed
Regulation 20: Duty of candour
Regulation 20A: Requirement as to display of performance assessments
Regulation 12: Statement of purpose
Regulation 13: Financial position
Regulation 14: Notice of absence
Regulation 15: Notice of changes
Regulation 16: Notification of death of service user
Regulation 17: Notification of death or unauthorised absence of a service user who is detained or liable to be detained under the Mental Health Act 1983
Regulation 18: Notification of other incidents
Reporting Incidents
Avisford SERF Reporting Proforma
Risk management Policy
Significance of risk matrix
Regulation 19: Fees
Regulation 20: Requirements relating to termination of pregnancies
Regulation 22A: Form of notifications to the Commission
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